Other Policies: Effective December 1, 2011
Shipping Policy Shipping charge for all items sold by Tondeousa.com is based on items weight. Most items ordered from Tondeousa.com are shipped via UPS ground unless otherwise specified; alternate charges apply. Most in-stock items ship out same day. Please allow 3-8 business days for your order to ship and for any additional transit time. Special orders require 4-6 week lead time. Standard shipping rates apply to continental U.S. Consult for special rates to Alaska, Hawaii, Puerto Rico and Mexico. Cancellation Policy If an item is out of stock, your order will remain active until the product can be shipped. Your credit card will not be charged until your order is shipped. Orders are considered active and will be shipped when in stock. Orders that have already shipped cannot be cancelled. Any fraudulent orders will be pursued and prosecuted to the full extent of the law. If an order is cancelled after it has been shipped, we need you to accept the package and request a return authorization to return the package (if our return policy allows). Please be sure that you want to make the purchase before submitting the order. Orders refused at delivery will be assessed all of the applicable fees including a return fee, our shipping costs and a 20% restocking fee. Return Policy In order to receive proper credit on your return, please contact us for a Return Authorization Number. Once you receive an RA#, all items must be returned within 14 days of receiving your order. We do not accept returns after 14 days. If the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be applied. We will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submitted. Please note: We do not issue prepaid return labels. All returns must be in their original carton with all packing material intact. All returns must be sent freight prepaid by the customer and insured. Orders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 20% restocking fee. If the item is damaged in transit, an exchange will be made or refund issued. Fully inspect all deliveries before signing the receipt even if you do not plan on opening the package right away. Alert delivery personnel of condition of delivery for immediate documentation. We advise refusal of seriously compromised packaging. If you do not call us within 7 days of receipt of the item to let us know about shipping damage, we will not be able to refund you. Write down any visible damage such as box crushed, torn, creased and other circumstances about the delivery. If you find concealed damage, save the carton and packaging material. Call our customer service department immediately at (847) 763 9000. We will not accept returns on any personal care items, such as combs, brushes or razors blades.
All products represented by Kat-Dor Enterpises, LLC dba Tondeo Traders are intended for professional use only.